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D's ACE Hardware — Port St. Lucie, FL
4★–5★ auto-replied instantly
1★–3★ requires your reply
⭐
4.7
Avg. Rating
↑ 0.2 this month
🤖
0
Auto-Replied
4★ & 5★ reviews
✍️
0
Needs Your Reply
1★–3★ reviews
🚩
0
Flagged
Manual review
📊
89%
Response Rate
↑ 4% vs last mo.
⭐ All Reviews
🤖 Auto-Replied Reviews 4★ & 5★ Only
✍️ Needs Your Reply 1★–3★
🚩 Flagged Reviews
📨 Review Request Campaigns
Post-Purchase WhatsApp
Active
Sent 24 hours after purchase. Addressed by first name.
✉ 234 sent👆 38% opened⭐ 22 reviews
Service Follow-Up Email
Paused
Sent 3 days after service is completed.
✉ 89 sent👆 29% opened⭐ 11 reviews
📊 Campaign Stats
Total Sent323
Opened34%
Reviews Generated33
Conversion Rate10.2%
⚙ Reply Rules
★★★★★
AI auto-replies instantly with a personal, warm thank-you
🤖 Auto
★★★★☆
AI auto-replies with a grateful, encouraging response
🤖 Auto
★★★☆☆
Queued for your manual reply — AI draft provided
✍️ Manual
★★☆☆☆
Flagged + queued for your personal reply
✍️ Manual
★☆☆☆☆
Flagged for urgent personal reply — highest priority
🚩 Urgent
⚙ Auto-Reply Settings
Auto-reply to 5★ reviews
Replies immediately with a personal, specific thank-you using the reviewer's name
Auto-reply to 4★ reviews
Acknowledges positive feedback and invites them back
AI draft suggestions for 1–3★ reviews
Pre-fills a suggested reply for you to edit — saves time without removing your personal touch
Flag 1★ and 2★ as urgent
Pushes these to the top of your manual queue with a red flag
WhatsApp review requests
Auto-send review request 24h after purchase via WhatsApp
Monday morning summary
Weekly email digest — new reviews, reply status, rating trend
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